1 LOVE T.O. presents our 4th Annual Holiday Ice Skating Party on Saturday, December 21st, from 8-11pm at The Harbourfront Centre (235 Queens Quay West). We’ve got our official DJ DLUX along side DJ LISSA MONET and our very own T-rexxx playing host for the night.
If you’ve got your own skates, bring ‘em! If not, don’t worry, we’ve got skate rentals available, but arrive early, we’ve sold out the last 3 years in a row. If it gets too cold, don’t worry, you can keep warm with hot chocolate, food and other drinks inside!
We’ll see you on the ice!
For more info: FACEBOOK EVENT PAGE
We are less than 100 days away from one of the most highly anticipated spectacles which never fails to get the whole world’s blood racing and heart pumping. Get ready, get set, for the 2014 Winter Olympic Games in Sochi, Russia!
Canada’s official Olympic broadcaster is the CBC/Radio-Canada and they have pledged to do more than just relay the scores. Some our finest including, Ron MacLean, Heather Hiscox and Canadian Olympic legend, Kurt Browning, will be on hand in Russia delivering stories which have been promised to tell Canadians exactly who “our athletes are before they step on the podium in Sochi.” Kurt told us, “Knowledge is key” he says, “If you can tap into the emotional journey that those athletes have taken on the way to the arena, we’ve done our job properly; you will feel invested in the person as well as the event.”
This will be the biggest winter games ever staged with more disciplines, more medals and more hours of competition. What’s even better? For the first time ever, we are the reigning gold medal nation going into these games and are being eyed as the “team to beat”.
Peter Mansbridge described it best when he referred to the Olympic kin as a “global village” saying, “When the world plays, the world watches.”
Go Canada Go!
Posted by Samira Zia Rehman
As Amex Ambassadors we got the chance to participate in the #ServiceSpotlight program, and the pleasure of interviewing one of the most powerful women in Toronto, Four Seasons Chef Concierge – Liloo Alim.
What defines great service? How do you make someone feel like more than just a customer?
Great service could be from anyone, and comes in many different forms. If someone remembers my name, or remembers what my preferences are, I consider that great service. You have to make it personal – “service through friendship”.
It’s easy to talk about bad service, how do we shift the conversation to talk about great service?
In my opinion, positive feedback is just as important as negative, you have to embrace both. Mistakes will happen, but it’s how you handle it that ultimately matters.
Why do you think great service is so important to Canadians?
Canadians have a world-renowned reputation for being polite, courtesy and friendly. With that being said, it translates into our expectations. We have a high standard when it comes to service because of how we carry ourselves. A great example of this is when we travel. People have a fondness for Canadians which helps when getting service around the world.
How do you become a great customer?
You’ve got to be pro-active, do some research and stay up to date, and have a positive attitude. Attitude is everything! You should always let the establishment know you’re coming. For example, if you’re planning your first trip to New York, let the hotel concierge know that it’s your first time in the city and ask for help, tips and recommendations. The better customer you are, the better experience you’ll get.
Can you tell us one customer service story that highlights premium service?
There was this one phone call from Paris with a client who was looking for a limited edition gold “Superman” coin from Canada. As a fellow concierge we went the extra mile and assisted the concierge and client from Paris in locating one of these sold-out coins. Needless to say, everyone was extremely pleased with the outcome.
Being in the service industry has to be in your DNA, or else you won’t last long. It’s just something you can’t switch off!
When we go out, we always want to feel like more than just a customer, and nothing says commitment to great service more than American Express. Liloo and Amex share the same standard when it comes to quality service. They really do go above and beyond for their customers. Do you have a story where someone has gone above and beyond to deliver great service for you? Share with us below, we’re starting the conversation!
Previously: Customer Service Week
Toronto’s favourite Cask festival is making a triumphant return for it’s 9th season this October 19th and 20th, and you will want to be sure to take part. With only 30% of the tickets remaining for Session Three, don’t miss your chance to sample some of Toronto and Canada’s finest ales and food all under one roof.
Guests will get their chance to try 230 beers from 124 different breweries. And in an effort to help you line that stomach first, they’ve partnered with a six local establishments to appeal to your culinary desires. Fuelled by local DJs like the legendary Skratch Bastid, Nasty Nav, Fathom, Fase, Serious, Numeric, Dirty Dale and Shingo Shimizu; you’ll definitely have the right atmosphere this season at Evergreen Brickworks.
Tickets are only $25, and saving your Cask Days glass will allow you to gain access to their after party as well. If you’re available between 12-5pm on Sunday, October 20th then you should be sure to grab your tickets to Session 3 now.
For more info: caskdays.com
Previously: Cask Days In Toronto
You know Fall is officially here when the leaves start changing colour, so we thought it’d be the perfect time to host our first ever #1LOVETOphotowalk. Join us this Sunday, October 20th at the Evergreen Brick Works from 1-4pm for a guided tour with our contributing photographer SoTeeOh. He’ll be sharing helpful tips, his favourite apps for editing on the go, plus some inspiration for instagram!
Whether you’re a professional photographer or you just love to take photos on your phone, we want you there!
WHAT TO BRING
- Camera (DSLR or Film)
- Phone (Smartphone: iPhone or Android)
WHERE TO MEET
- Main Entrance (Parking Lot)
As American Express Ambassadors we’ve had the privilege of experiencing premium customer service since day one. From Front-Of-The-Line concert access to Platinum Concierge Service, Amex has always made us feel like more than just a customer.
We all know how customer service can affect us in our daily lives, so when we have a great experience we tend to tell a friend. In fact, 90% of Canadians will tell others, (on average 20 people) according to The Great Service Travels Miles study (see below). To this day, we still tell our friends about the incredible service we get from one of our favourite Italian restaurants on College St West. They treat us like family!
Customer Service Week is officially under way, running from Oct. 7 – 11 across Canada. As a part of Customer Service Week, our friends at American Express are offering YOU a chance to win a daily prize of a $1,000 Amex Gift Card!!! Make sure you follow @AmexCanada on Twitter and answer one of their daily service related questions by including #ServiceSpotlight.
Rules & Regulations: thesweepstakesrules.com
We want to know your favourite customer service experience! Leave a comment below.
Last Saturday, Team Up To Conquer Cancer ran it’s annual “Road Hockey To Conquer Cancer Tournament” at Ontario Place. Major Corporations, Media Networks and groups of friends alike put together over 100 teams and raised $2.3M for The Princess Margaret. In return they were rewarded with a full day of intense road hockey competition, and showcases from some of the top names in sports.
Reebok Canada was on hand to unveil their new Reebok SC87 training collection, and Andy O’Brien was there to make us work for it. As Sidney Crosby’s personal trainer, he put us through the kind of workouts you see in Sid’s new Reebok spot.
An amazing day for an amazing cause, and sore arms and legs to remind us of the great work the next day. If you couldn’t make it out this year, be sure to get your team ready for next year’s event.
Posted by Graham Stewart
This past Saturday night 1 LOVE T.O. hosted 2 lucky contest winners who got the chance to watch UFC 165 in Toronto at Boston Pizza (Lakeshore/Leslie location) – The Official Sports Bar of UFC Canada.
We spent the night tasting the menu, raising our drinks to toast and watching UFC 165 in front of the big screen! Talk about feeling like you’re in the octagon, wow! Boston Pizza was packed with screaming fans, which made the experience even more hype. The night was filled with good company, sharing stories, laughs and creating new memories with new friends.
Big thanks to the staff for making our night one to remember. Maybe next time we’ll be able to finish the Pepperoni and Bacon Pizza Burger!
(Contest closes Monday, September 30, 2013)
For more info: bostonpizza.com
It was an extremely hot day in Toronto and the Molson Amphitheatre was buzzing, 1 LOVE T.O. was invited to attend yet another great event, Fans with Benefits, hosted by our friends at Amex. I was excited because every time Amex invites us out it’s an amazing experience, from fine dining to the hottest music events around the world. When I arrived there was a sea of people waiting to get in, however 25 very lucky contest winners and their plus 1′s received ‘Front Of The Line’ entrance (something Amex offers to all of their Cardmembers) since that night the special treatment was for their Facebook fans who had entered and won the ‘Fans with Benefits’ contest. Not only did they receive Front Of The Line access, but Fans with Benefits winners also had access to a special pre-party at the Amex lounge, food and drinks before the show(the burgers were phenomenal), and tickets to see Maroon 5 and Kelly Clarkson.
Once everyone had a bite to eat, I got a chance to chat with the Fans with Benefits winners and asked them about their favourite concert experience, how much they were enjoying the special treatment in the Amex Lounge that evening, how hot Adam Levine is, and for one little girl I learned that she was attending her first ever concert because of Fans with Benefits. Her mother was already an Amex Canada Facebook fan so this little girl was able to attend her first ever concert in style. How cool is that?
The best thing about Fans with Benefits is that it happens bi-weekly, so if you haven’t checked out the Amex Facebook community, I’d say it’s worth doing so! Right now you can enter for a chance to win an American Express Delights package at Hammam Spa, which runs until Friday, September 20th. Good luck!